How Text Messaging is Destroying Your Business

  • If it’s urgent, don’t message — call or face-to-face
  • If it’s an important decision that needs a paper trail, don’t message — call or face-to-face. Then send an email summarizing the conversation “for the record”
  • If it’s a straightforward question, feel free to message. But if after a couple of back-and-forths the idea still isn’t clear, don’t message any further — call or face-to-face

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Born in Texas, raised in Oklahoma, working on solar energy and rural electrification in Africa, BA in Social Studies from Harvard

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Andrew Kent

Andrew Kent

Born in Texas, raised in Oklahoma, working on solar energy and rural electrification in Africa, BA in Social Studies from Harvard

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